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Privacy Policy

Last Updated: [February 18, 2025]

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Texas Center of Behavioral and Social Wellness (“we,” “us,” or “our”) is a 501(c)(3) nonprofit organization dedicated to supporting veterans and their families transitioning to civilian life. Our website (“Site”) provides information on veteran resources—including behavioral health providers, social and support groups, housing and relocation details, and networking opportunities in the Dallas-Fort Worth area—and offers appointment scheduling for support group meetings. This Privacy Policy explains how we collect, use, disclose, and protect your information. By using our Site, you consent to the practices described herein.

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1. Information We Collect

A. Personal Information

When you interact with our Site—for example, when scheduling appointments, subscribing to newsletters, or contacting us—we may collect personally identifiable information such as:

  • Contact Information: Name, email address, phone number, mailing address.

  • Veteran-Related Details: Information regarding your veteran status or affiliation, if voluntarily provided.

  • Appointment Data: Dates, times, and other details related to your support group meeting appointments.

  • Other Information: Any additional information you choose to provide via forms or communications.

B. Non-Personal Information

We automatically collect non-personal information when you visit our Site, which may include:

  • Usage Data: IP address, browser type, operating system, pages visited, and time spent on the Site.

  • Technical Data: Cookies and similar tracking technologies that help us analyze trends, administer the Site, and gather demographic information.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing Services: To deliver the information and resources you request, including scheduling and managing appointments for support group meetings.

  • Communication: To respond to inquiries, send newsletters, and provide updates about our programs and services.

  • Improving Our Site: To analyze usage patterns and improve the functionality, design, and overall user experience.

  • Compliance & Safety: To ensure compliance with applicable laws, including CMS, OIG, and other regulatory standards, and to safeguard against fraud, waste, and abuse.

3. Sharing of Your Information

We do not sell or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in website hosting, data analysis, appointment scheduling, email delivery, and other operational functions. These service providers are contractually obligated to maintain the confidentiality and security of your information.

  • Legal Requirements: When required by law or in response to a valid legal request (e.g., subpoena, court order), or if we believe disclosure is necessary to protect our rights, safety, or those of others.

  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change regarding the use of your personal data.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to:

  • Enhance your browsing experience.

  • Analyze website traffic and usage patterns.

  • Deliver personalized content and advertisements.

You may control the use of cookies at the individual browser level. However, disabling cookies may affect your ability to use some features of our Site.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Although we strive to protect your information, no security measure is completely foolproof, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law. When data is no longer needed, we will take steps to securely dispose of or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access and Correction: The right to view and update your personal data.

  • Deletion and Restriction: The right to request deletion or limitation of your data.

  • Opt-Out: The right to opt out of receiving marketing communications at any time.

To exercise these rights, or if you have any questions about our data practices, please contact us using the information provided below.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit.

9. International Data Transfers

If you access our Site from outside the United States, please note that your information may be transferred to and processed in the United States. By using our Site, you consent to such transfers.

10. Children's Privacy

Our Site is intended for adults, specifically veterans and their families. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will promptly take steps to delete such data.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Texas Center of Behavioral and Social Wellness
[Email: cbswtexas@gmail.com
Phone: (469) 807-1366

Safety and Security

At Texas Center of Behavioral and Social Wellness, protecting your personal information is our top priority. We have implemented a range of security measures to safeguard your data while you browse our site and schedule appointments. Our approach includes:

Encryption:
We use industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols to encrypt data transmitted between your device and our servers. This ensures that all sensitive information, including personal details and appointment data, remains secure during transmission.

Firewalls and Server Protection:
Our servers are protected by robust firewalls and intrusion detection systems designed to prevent unauthorized access. These systems continuously monitor network traffic and block suspicious activities, helping guard against hacking, malware, and other cyber threats.

Access Controls:
Access to your personal information is strictly limited to authorized personnel only. We employ multi-factor authentication and role-based access controls so that only those with a clear business need can view or manage your data.

Regular Security Audits and Updates:
We conduct routine security audits and vulnerability assessments to identify and mitigate potential risks. Our security protocols are updated regularly to align with the latest industry best practices and emerging threats.

Secure Data Storage and Backups:
Your data is stored on secure servers with advanced protection measures. Regular backups are performed to ensure data integrity and to facilitate quick recovery in the event of an incident, all while maintaining stringent security controls.

Employee Training:
All team members undergo ongoing training on data security and privacy best practices to ensure they are fully equipped to handle your information responsibly and securely.

Incident Response:
In the unlikely event of a data breach, we have a comprehensive incident response plan in place. This plan allows us to quickly contain, assess, and mitigate any security incident. Should your data be affected, we will notify you promptly in accordance with applicable laws.

These measures help create a secure online environment where you can confidently access valuable resources and schedule appointments. While no system can be 100% secure, we are committed to continuously improving our security practices to protect your personal information.

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